International Shipping FAQ

Q: How much does international shipping cost?

A: Shipping costs vary depending on the destination country and the weight of your order. We use [specific shipping carrier] for international orders. You can see the exact shipping cost at checkout before completing your purchase.

Q: How long will it take for my international order to arrive?

A: Delivery times for international orders typically range from 7-21 business days, depending on the destination country. Please note that this is an estimate and actual delivery times may vary due to customs processing.

Q: Do I have to pay customs or import duties?

A: Import duties, taxes, and customs fees are not included in the product price or shipping cost. These charges are the responsibility of the recipient and are collected upon delivery. Please check with your local customs office for more information on potential charges.

Q: Can I track my international order?

A: Yes, all international orders come with tracking. Once your order ships, we'll send you an email with your tracking number and instructions on how to track your package.

Q: What if I need to return or exchange an item from an international order?

A: We accept returns and exchanges on international orders within 30 days of delivery. However, please note that the customer is responsible for return shipping costs. For exchanges, we'll cover the cost of shipping the new item to you. Please contact our customer support at [support email] for detailed instructions on how to process your return or exchange.